Refund policy

Delivery

AWAVE Studio does not hold stock. Every piece is made to order at the request of our customers.

Orders are put into production once confirmed and handed to the carrier within 5–14 business days. Delivery times may differ for some special-production pieces; current lead times are shown on each product page.

Right of Withdrawal and Returns

The products offered by AWAVE Studio are prepared at the request of our customers and made to order. They therefore fall under the exceptions to the right of withdrawal in Article 15 of the Turkish Distance Contracts Regulation (goods prepared in line with the consumer's requests or personal needs).

As a result, the right of withdrawal cannot be exercised and returns are not accepted. Our responsibility is limited to defects arising from manufacturing.

Exchanges

For products purchased through our online sales channels, one exchange of size or style is possible within 7 days of delivery.

To request an exchange, please contact us at the email address below:

support@awavestudio.com

Please include the following in the subject line of your email:

• Full name
• Order number
• Reason for exchange

To be eligible for exchange, the product must:

• be unused
• have its tags attached
• be sent back in its original packaging

Exchanges cannot be made for used, damaged or altered products.

Showroom Purchases

For products purchased in our showroom after having been examined in person, the right of withdrawal and exchanges do not apply, as the customer has had the opportunity to examine the product thoroughly.